Troubleshooting

application failure

• Bent Soft Needle / Electrode – Possible Causes and Prevention
• Sensor detached with safety buckle still on
• Adhesion failure
• Electrode/Soft Needle leakage
• Early launches
• Guide Needle Retention

See all 7 articles

device error

• Not functional
• Device Error

data accuracy

• GS1 Glucose Data Appears as Two Lines or a Repeated Jagged Pattern
• Understanding the Difference Between BGM and CGM Readings
• Glucose data continues to display 2.2
• Missing glucose data
• Jagged Data
• Jump and down data

fall out

• Sensor Detachment/Sensor fall off

connection issue

• Bluetooth Never Connected
• Frequent disconnection
• Failure Bluetooth General Troubleshooting Steps