Device Error

When This Article Applies

Use this article when users report a "Device Error" message or ask about a temporary sensor abnormality.

Common situations include:

Device Error Message

- User reports seeing "Device Error"
- User asks what "Device Error" means
- User asks what to do after seeing "Device Error"

Temporary Abnormal Situation

- Sensor temporarily shows an abnormal status
- Sensor returns to normal after waiting
- User asks whether the sensor needs to be removed after a Device Error message

Do not use this article when the user reports:

- Sensor Failed
- Sensor needs to be removed
- Sensor needs to be replaced
- Device is not functional

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Response Content

When a "Device Error" message appears, it indicates that the sensor has detected a temporary abnormal condition.

In some cases, the sensor may recover after a stabilization period.

Please follow the steps below:

1. Do not remove the sensor immediately.

2. Keep the sensor in a stable environment and avoid:
- Extreme temperatures
- Strong pressure or impact on the sensor
- Excessive friction around the sensor area

3. Wait for approximately 3 hours and check the sensor status again.

After 3 hours:
- Open the SIBIONICS App.
- Ensure Bluetooth is enabled.
- Check whether the sensor has returned to normal operation.

If the sensor returns to normal, it can continue to be used.

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Instructions

Matching logic:

Use this article when the user's message specifically mentions:
- Device Error
- Device Error message

Do not use this article when the user reports:
- Sensor Failed
- Sensor abnormal and needs replacement
- Please remove the sensor
- Sensor cannot be used

Use the Not Functional article instead.