Support Operating Hours

When This Article Applies

Use this article when users ask about customer support availability, service hours, or when they can contact the support team.

Common situations include:

Support Availability

• What are your support hours?
• When is customer service available?
• What time can I contact support?
• Is support available now?
• When will someone reply?
• What are your working hours?

Contact Timing

• When can I reach the support team?
• Do you provide support on weekends?
• Is customer service available outside business hours?

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Response Content

Regarding your question about operating hours, our support team is available at the following times for reference:

Weekdays: 09:00 – 23:00 (UTC+8)
Weekends: 14:00 – 23:00 (UTC+8)

If you contact us outside these hours, please leave your message and our support team will assist you as soon as possible during service hours.

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Instructions

Matching Logic:

Use this article when the user's message is related to:

• Support hours
• Customer service availability
• Working hours
• When to contact support
• Weekend support availability